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Terms and Returns

AT DARKEST STAR WE ARE DEDICATED TO YOUR TOTAL SATISFACTION

If you have any comments or suggestions please email sam@darkest-star.com

SPECIAL CARE

Darkest Star scarves are 100% silk. They are delicate to touch yet strong and durable. Please pay attention to rings and finger nails as snagging may occur. Scarves can be hand washed using silk detergent. Please keep out of direct sunlight.

Our nude leather is untreated and light reactive. It will darken over time adding to its depth and character. Please keep out of direct sunlight to maintain its original appearance. It is also important to take care because marking may occur when in contact with liquid. Our leather can be wiped with a clean dry cloth.

 

SPECIAL REQUESTS

All our products are hand made in our studio or in workshops throughout England.

We're able to deal with small runs and therefore can accommodate 'Special requests'.

If you see a product you like but wish it in an alternative material or colour please contact us as a made to order service is available on request. 

Should you wish Darkest Star to create something totally unique, garments can be designed and made to measure.

Prices may differ from those on site.

 

PRICING

The prices displayed on this site are quoted in UK Sterling.

Payments can only be made in UK Sterling. Prices do not include postage and package unless otherwise stated, this will be added at the checkout.

Delivery charges will be calculated at checkout according to weight.

You will receive confirmation of your order via email.

Orders taken from countries outside the EU may be liable to delivery duties. This is not included in the retail price of the product and remains the responsibility of the customer.

 

PACKAGING

All products will be wrapped and boxed.

Orders will be sent via First Class Royal Mail to all UK destinations and will require a signature on delivery.

Royal Mail will take all undelivered packages to your nearest post office for collection.

All orders sent overseas will be sent by a reputable courier service which will also require a signature on delivery. 

We do not deliver to PO Boxes.

Orders placed will be despatched with two working days. UK customers should receive their order within two working days. Overseas customers will receive goods 4-5 days after goods have been despatched.

Orders placed at weekends or public holidays will be dealt with on the next working day.

Please note the delivery times's stated above is for non made to order products only.

 

RETURNS POLICY

Our aim is to guarantee your complete satisfaction, in the unlikely event that you are not satisfied with your order we will replace or refund in full subject to the following criteria.

  • Items must be in their original unused condition.
  • Items must be returned in the original packaging.
  • Items to be returned with 14 days from date of delivery.

 We will refund the original credit card charged only.

(Please note that refunds may not show on your bank statement immediately).